Voice Response System

The Voice Response System (VRS) enables laboratory clients to access test results via a touch tone telephone 24 hours a day/7 days a week. The Voice Response System is a very convenient feature for physicians and their office staff.

The system can be setup with multiple levels of security. For instance, a laboratory may require a submitter code to access the system. In addition, the system will prompt the user to enter a "personal identification number" (PIN). The system may even be configured to require such information a date of birth and patient number.

To take complete advantage of the Voice Response System the Advanced Reporting module must also be implemented in the LIMS.

Key Features

• 24/7 instant access to test results for valuable laboratory clients
  
  
• Seamless integration to the Advanced Reporting module of the LIMS
  
  
• Relief of congested communication lines into the laboratory
  
  
• Option of multiple reporting options when integrated with the Advanced Reporting module
  
  
• Fax Back on demand (Fax Hardware not included)